Support
Help Center
Find answers to common questions about using Bora SMM.
Frequently Asked Questions
After creating an account and adding funds to your wallet, go to Services, choose a service, click Order Now, enter your link (profile or post URL), set the quantity, and confirm. Your balance is deducted instantly and the order is sent for processing automatically.
Navigate to Add Funds in your dashboard. Enter the amount you wish to deposit and pay securely via Stripe. Once payment is confirmed, the funds are credited to your wallet immediately and you can start placing orders.
Delivery times vary by service. Most orders begin processing within minutes. Some services deliver gradually over hours or days to appear natural. Check the service description for estimated start and completion times.
If an order cannot be completed, it will be marked as Failed in your order history. In most cases your balance is automatically refunded. If you believe a refund was not applied, open a support ticket and our team will investigate.
Yes. We use bcrypt password hashing, secure sessions, and Stripe for payments — we never store card details. Your wallet balance and order history are protected behind login. Always use a strong, unique password.
Orders are processed automatically once placed. Cancellation may not be possible after processing has started. Contact support as soon as possible if you need assistance — include your order ID for faster help.
Provide the full, public URL to the profile, post, video, or page you want to boost. Ensure the account or content is public and the link is correct. Incorrect links may cause delays or failed orders.
Log in and go to Support → New Ticket to describe your issue. Our team typically responds within 24 hours. You can also use the Contact page for general inquiries or browse your ticket history anytime.
Still need help?
Our support team is ready to assist you with orders, payments, and account issues.
Contact Support Send a Message